HR Services Representative

Grow with the best. Join a smart, creative, and inspired team that accomplishes operational excellence. Bringing together individuals with diverse backgrounds, talents, and expertise, our 22,000 team members in over 400 locations worldwide are vital to making our Company stronger.

Your Opportunity

Reporting to the Manager, HR Services your primary role is to provide HR contact center support to an assigned client base within North America. This experienced level HR support position is geared towards a detail-oriented individual with proven interpersonal and customer service skills. You will be a key point of contact for basic to moderately complex day-to-day responses to client needs, ensuring that HR services are delivered to HR partners and internal clients. Join our collaborative HR team and play an important role partnering with internal HR Partners throughout North America following established quality standards and timelines to deliver HR services covering all aspects of the employee life cycle. The ideal candidate is comfortable and enjoys working with a variety of individuals across all levels of the organization in a multi-office/location organization in different time zones. Join our collaborative team and play an important role in delivery efficient customer service to our client groups. This position may be remote or based in one of Stantec's North American offices.

Your Key Responsibilities

• Responds to routine inbound inquiries and electronic requests pertaining to Human Resource programs and procedures as well as other basic to moderately complex inquiries in more specialized areas, such as benefits, compensation, payroll, talent development, etc.

• Operates HR Service Center technology and LiveChat effectively and efficiently to document inquiries and provide services.

• Provides training and guidance to HR partners and internal clients on use of HR Services technology/systems.

• Prepares time sensitive paperwork accurately, follows up on incomplete information or approvals, and meets related deadlines.

• Interprets documented HR policies, procedures, and guidelines for clients identifying and escalating complex issues as needed.

• Liaises with corporate and regional HR staff, Payroll, Benefits, Compensation, other HR teams to ensure issue resolution occurs in a timely manner.

• Ensures legislative and internal compliance is adhered to for all transactions, data integrity, training, Affirmative Action, license renewals, etc.

• Conducts client calls and/or coordinates information, forms, surveys, onboarding/exit requirements regarding new hires and voluntary exits.

• Achieves identified operational metrics in support of the delivery of the HR services and best practices.

• Specific system project assignment may be assigned - Maintains a solid understanding of the HR Service Center and LiveChat roadmap for enhancements and assists with the documentation of IT requirements and internal workflows and resources, assists with the coordination/analysis of reports, partners with IBA/IT stakeholders to plan for upgrades, and performs system testing as required.

• Performs other duties or special projects of a similar nature as assigned.

• Receives general supervision.